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Customer Service

  • Shipping & Delivery

    Orders are usually packaged and shipped within one business day after they are processed online or taken over the phone. Orders placed by 3:00 P.M. PST on business days will usually be shipped the same business day. TABER does not ship on weekends and US federal holidays. Our typical shipping methods are USPS for packages under one pound, and UPS for packages over one pound. Each shipping method provides a unique tracking number for the customer when the order is shipped.

    Typical shipping and handling times for domestic orders are 3 - 5 business days

     Shipping and handling times for international orders vary by location. A delay in package delivery due to customs processing may occur depending on your location. As a result, please allow 10-­25 days for your package to be delivered. International orders may also be subject to additional duties and taxes. Please be aware that these fees are not included in the prices listed on our website, nor are we responsible for covering them. 

  • Privacy & Security

    We do NOT sell, share or distribute your information to anyone for any reason without a court order. Click here to view our complete privacy policy.

  • Returns & Replacements

    All returns must be authorized. Items returned without prior authorization will not be accepted. Items must have a been given a Return Material Authorization (RMA) Number. Items returned to us must be sent freight pre-paid and insured. Defective product may be returned for warranty repair/exchange to us within five (5) days of the shipment receipt date. After five (5) days, returns will be handled by direct contact and in accordance with the warranty terms of the item's manufacturer. Items that have malfunctioned due to mishandling, inappropriate use, etc., will be non refundable.

    Non-Defective new product will be authorized for return within thirty (30) days of the shipment date if the product is still in new, in re-sellable condition with the original manual(s), accessories, packing material and carton. A restocking fee of 25% of purchase price will apply. Special orders are non-returnable.

    We reserve the right to reject returns in which there is no original packaging, missing accessories, damage or visible signs of usage of the item. International Customers must ship any returns to us freight and duty prepaid. Return freight charges for International shipments will be the responsibility of the customer.

  • Ordering

    Our website is set up for simple navigation. If you have any questions regarding our website or your order please contact us at 800-369-4115 or through email by clicking here.

  • Payment, Pricing & Promotions

    We currently accept the following payments:

    • Visa
    • MasterCard
    • Discover
    • American Express
    • Paypal
  • Viewing Orders

    You may view your order history by logging into your account. If you have ordered from us before but did not set up an account, you may click here to view your order history.

  • Updating Account Information

    Log into your account and make changes as necessary.  To ensure that changes are affected for pending orders please call us directly at 800-369-4115. Otherwise we cannot guarantee that pending orders will update prior to shipping.